Is the physical copy of the game available for consoles?
The physical version of the game is only available for PC at this time, but you may receive the physical disc for PC and still choose a console for your digital download.
Last updated: August 04, 2020 11:30
How does getting my name in the game work?
In the city of Arkanya, there is a statue dedicated to those who crossed the ocean and built the great city from nothing. And your name will be on that statue! Players will be able to interact with the statue to see the names of everyone who backed the project, the founders of Arkanya!
Last updated: August 05, 2020 08:19
Can I use a different name for my in-game credit than what's on my Kickstarter account?
Sure can! Please message us on Kickstarter with your preferred name.
Last updated: August 05, 2020 07:39
Will the game be available on Linux?
Yes, it certainly will!
Last updated: August 23, 2020 21:27
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.